mdl97 FAQ — Everything you want to know, answered here

To complete KYC at mdl97, you can submit your NRC (National Registration Card) or Passport. Upload a clear photo showing both the front and back of the card in PDF or JPEG format. If the photo is blurry, retake it and upload again. Expired ID cards cannot be accepted — check the expiry date on your document.

All personal information submitted by players at mdl97 is protected with SSL encryption and is never sold or shared with third parties. For full details on how data is stored, used, and deleted, please read our Privacy Policy.

Common reasons for KYC rejection include a blurry photo, an expired ID card, or a name that does not match the account. If your KYC is rejected, review the reason given and contact 24/7 Live Chat in Burmese to find out what needs to be corrected. If the issue is on our end, our staff will help resolve it.

The name on your mdl97 account must match exactly with the name on your KBZPay, Wave Money, AYA Pay or bank account. This is to confirm that you receive the funds yourself and to protect your financial security. If the names do not match, your withdrawal will be put on hold and subject to further verification.

KYC may be requested at the time of your first withdrawal or when making a large deposit. Even though it is not required immediately upon opening an account, having your KYC prepared in advance will make the withdrawal process faster and smoother.

Cooling-Off pauses your gaming for a short period (1 to 30 days). Self-Exclusion covers a longer period (months or years). Both can be requested via 24/7 Live Chat, and once activated you cannot change them yourself — so think carefully before you decide.

Only players aged 21 and above may play at mdl97. This 21+ policy is strictly enforced, and age is verified at account registration and during KYC checks. Access will not be granted to anyone under 21 under any circumstances.

You can contact mdl97's 24/7 Live Chat (in Burmese) to request gaming limits. You can also send a message to Email: [email protected]. If you would like support from an outside professional, please contact the organisations listed on the Responsible Gaming page.

Playing beyond your budget, chasing losses by continuing to play, experiencing relationship or financial pressure due to gambling, feeling unable to stop playing — these are warning signs that you are losing control of your gambling. In this situation, contact Live Chat immediately and request a personal limit.

The minimum withdrawal amount at mdl97 is 30,000 Ks. Withdrawal requests below this amount will not be accepted — your Account Balance must be 30,000 Ks or more before a withdrawal can be made. Please note that the minimum deposit amount is 3,000 Ks.

mdl97's withdrawal process is available 24 hours a day, 7 days a week. Whether it is night-time or a public holiday, you can submit a withdrawal via KBZPay, Wave Money or AYA Pay, and it is normally completed within 1 hour. Note that bank transfers may take longer.

No. Withdrawals can only be made to your own wallet (KBZPay, Wave Money, AYA Pay) registered on your mdl97 account. If you attempt to withdraw to a third party's wallet, it will be subject to a cause-and-effect investigation and placed on hold for financial security reasons.

The most common reasons for a pending withdrawal are — KYC verification still in progress, bonus wagering requirements not yet met, or a Bank Transfer that takes time to process between banks. If it has been over 1 hour, take your withdrawal order number and check via 24/7 Live Chat.

Withdrawals at mdl97 are normally completed within 1 hour (MMT, UTC+6:30). Common reasons for delays include incomplete KYC, unmet bonus wagering requirements, or a payment gateway server delay. If there is a delay, you can check via Live Chat.

mdl97 is compatible with all Android and iOS phones and tablets. It runs smoothly on the most popular devices in Myanmar including OPPO, Samsung Galaxy, Xiaomi Redmi, Vivo and iPhone models. No dedicated app download is needed — just access and play directly through your browser.

Android (Chrome): Open the browser menu (⋮) and tap "Add to Home Screen". iPhone (Safari): Tap the Share icon (arrow) and select "Add to Home Screen". You can then open it directly from your Home Screen just like an app, and you can give the icon your own name.

For the best mobile gaming experience, use Chrome (v100+) or Safari (latest version). Make sure Browser Cookies are enabled and clear your Cache regularly. If the problem persists, restart your phone and try again, or contact us via Live Chat.

If your connection drops during a Live Casino game, that hand may be left unfinished. Log back in and check your Game History — if the round has a result, the winnings will already be credited to your account. If a bet is still open with no result, contact our 24/7 Live Chat and our staff will check the session log and assist you.